Update for Season 12 Collection replacement disc processBookmark and Share

Thursday, 23 August 2018 - Reported by Chuck Foster
BBC Worldwide have provided clarification on how to get replacements for the faulty discs within the recently released Season Twelve Collection can be requested.

Doctor Who Collection - Season 12 - cover (Credit: BBC Worldwide)We will be offering replacements for the errors on Disc 3 (The Sontaran Experiment) and Disc 5 (Revenge of the Cybermen) in the Doctor Who The Collection Season 12 Blu-ray release.

In order to obtain a replacement, please email your name and address and proof of purchase to the appropriate DVD Support line in the form of a receipt from the retailer. If you do not have a receipt from the retailer, then please email a picture of the product with your full name and postal address in view in the picture. This is for fraud prevention reasons.
The estimated time frame for the replacement to be available is 2-3 weeks.
Please allow some time for the replacement disc to reach you.
We have a high volume of emails and customers to deal with, please bear with us.

Replacement requests and proof of purchase emails should only be sent to these email addresses and not the DVD Enquiry line.

If you have sent your proof of purchase already we will not respond to your email unless there is an issue with your proof. Please await the replacements as outlined above.

Please be assured that we have logged every proof and will get around to replacing all customers discs.

Owing to an administrative issue, some customers erroneously did not receive the correct replacement of Revenge of the Cybermen; DVD Support have apologised for the error, and advise:
If you have received the incorrect Disc 5, we will re-send it when available please re-email the DVD Support line only once with your postal address only. You do not need to resend your proof of purchase.




Season 12 Blu-ray Enters ChartsBookmark and Share

Sunday, 8 July 2018 - Reported by Marcus
Doctor Who Season 12 (Credit: BBC Worldwide)Doctor Who: The Collection – Season 12, the Blu-ray set of stories from Tom Baker's first series of Doctor Who, has entered the charts as the UK's second best selling Blu-ray for the week.

The Blu-ray features the first five stories of the fourth Doctor, including The Ark in Space and Genesis of the Daleks. The Doctor is accompanied by Sarah Jane Smith (Elisabeth Sladen) and Harry Sullivan (Ian Marter) and was first broadcast between December 1974 and May 1975. The set included a new interview with Tom Baker as well as several brand new features.

The charts are compiled by Official Charts based on sales across the seven day period from 1st - 7th July 2018. Doctor Who was only beaten in sales by the Marvel Film Black Panther.





From the Archive: DW Season 12 Blu-ray Set EditionBookmark and Share

Monday, 2 July 2018 - Reported by Marcus
From the Archive Episode 9: DW Season 12 Blu-ray Set EditionThe latest edition of the podcast From the Archive: A British Television, produced in association with Kaleidoscope, the nonprofit organisation that recovers and stores classic television programmes, focuses on the new Doctor Who Season 12 Blu-ray set.

Doctor Who has an established history of DVD sets full of extras and documentaries about the series’ past. Now, as classic Doctor Who enters the realm of Blu-ray sets by season, how do they top themselves?

In this episode of From the Archive: A British Television Podcast, Greg Bakun takes a look at how the team led by Russell Minton decided to evolve the range to not only make it more appealing to fans but unleash the floodgates of archive material never made available to the public before now.

Bakun talks to Russell Minton about his vision for these sets, Richard Bignell about the research and work that went into providing the loads of archive material to this set that has never been available to fans before now, Ed Stradling about updating old documentaries and making new ones for this set, and Derek Handley who not only talks about the work that goes into the photo galleries but also the BBC Photographic Library and his work tracking down photos we have not seen before for the sets.

The podcast also includes Stephen Cranford who was a close friend to Graham Strong who recently passed away. Graham gave fans the gift of crystal clear audio recordings to many missing Doctor Who episodes and the podcast pays tribute to his legacy and finds out more about who Graham was.

The Podcast can be found here.

Feedback or questions on the podcast or general inquiries can be sent to feedback@fromthearchive.co.uk.





Season 12 Blu-Ray delayed by One WeekBookmark and Share

Wednesday, 16 May 2018 - Reported by Marcus
Doctor Who Season 12 (Credit: BBC Worldwide)
BBC Worldwide has confirmedthat the Blu-Ray release of Doctor Who: The Collection – Season 12, has been delayed by one week.

The collection of stories featuring Tom Baker in his first season as the Doctor, will now be released on Monday 18th June 2018

Full release details